We ship our underclass packages using USPS First Class Mail. Once your package ships, you will receive a shipping confirmation email informing you that your package has been shipped. Please allow at least 7-14 business days for delivery, not including weekends or holidays. Delivery time with the postal service may vary during the holidays.
Senior orders may be shipped using USPS Priority Mail. Once your package ships, you will receive a shipping confirmation email with tracking information if applicable. Please allow 2-3 days for your tracking information to update. We ask that you allow at least to 7-14 business days for delivery which does not include weekends or holidays. Delivery time with the postal service may vary during the holidays.
Once an order has been submitted into our system, we cannot edit or make any changes to the order, the items in the order, or the shipping/billing addresses. Please double-check the items in your cart and verify the accuracy of your billing and shipping information before confirming your order. If the information is incorrect, we will have to cancel and refund your order so that you can resubmit with accurate information.
We do not refund or replace senior orders that have been shipped to an incorrect or invalid address.
You must be completely satisfied or your money will be refunded. All shortages or problems with your order must be reported within 10 days of receiving your items.
If you are not satisfied with your purchase, you can return your order for a full refund. Please provide your online order Number—the order number can be found in your order confirmation email—for a refund to your credit/debit card, or you can return your photos for a refund by check if you did not order online.